Effective communication in healthcare is critical, especially when it comes to managing notifications related to patient information and decision letters. Banjo PA offers comprehensive notification management and configuration capabilities that streamline the way health plans communicate with providers, pharmacies, and members. Here's an overview of the key features that make Banjo PA stand out:
Template Builder Module: Fully Customizable Notifications
One of the most powerful features of Banjo PA is its template builder module, which allows users to design and customize notifications for various purposes, including RFI (Request for Information) letters, fax forms, and emails. This module offers:
- Dynamic Content Integration: Seamlessly pull patient, case, and health plan information into your notifications, ensuring that each communication is relevant and personalized. This integration requires less manual editing of notifications which can drastically reduce the time spent on a case.
- Template Flexibility: Consolidate and manage multiple letter templates, reducing redundancy and improving efficiency. Templates can be configured based on specific rules, such as the line of business (LOB), health plan type, or final decision.
- Design and Branding: All visual aspects such as margins, colors, images, and fonts can be customized directly in the template builder module instead of being designed and stored in other files such as a Word Doc. Adding logos and other branding elements to templates maintains consistency and professionalism in communications.
Notification Methods: Multiple Channels, Flexible Delivery
Banjo PA supports a variety of notification methods to ensure effective communication across multiple channels. These include:
- Fax Integration: Integrate with a preferred fax vendor or use Banjo's built-in solution to send faxes with appropriate cover sheets to providers and pharmacies. Transmission logs are displayed, and automatic retry attempts ensure successful delivery.
- Mail Integration: Easily integrate with any preferred mail vendor to generate and send physical mail notifications. Alternatively, for in-house operations, Banjo PA provides the option to download, save, and log timestamps for mail notifications without the need for vendor integration.
- Phone Call Logging: Banjo PA offers the ability to log phone calls made to members, providers, and pharmacies, ensuring that all communications are timestamped and reportable.
- Email Notifications (NEW): With secure email communication now available, Banjo PA users can set up email notifications, often used to communicate with internal teams, health plans, or external reviewers. This addition provides a versatile and secure method of delivering important updates.
Automated Workflows: Streamlined Efficiency
Banjo PA’s notification system is equipped with automated workflows that allow users to set up rules for automatically sending notifications. Key features include:
- Automated Faxing: Automate the sending of RFI letters and other notifications through fax, ensuring timely communication.
- Multi-Channel Automation: In addition to faxing, Banjo PA can automatically send mail and email notifications if integrations are in place, reducing manual intervention and speeding up processes.
RFI Notification Management
Request for Information (RFI) notifications are an essential part of healthcare communications. Banjo PA provides the ability to fully customize RFI notifications in the same way as other templates, ensuring consistency
· Dedicated RFI Notifications: The template builder module allows the configuration of letters specifically for RFI scenarios. These letters are dedicated to outreach events that occur before any decisions are made.
· Turn Around Time (TAT) Adjustments: Banjo’s RFI functionality can automatically pend cases based on pre-set RFI rules and make due-date adjustments accordingly. The reviewers don’t have to worry about updating any due dates or timestamps based on different RFI TAT rules or when the RFI is returned with more information.
· OCR: The RFI notifications that are sent out to providers are often returned with more information in a fax, which is when our OCR solution automatically attaches the new information to the appropriate open case, not requiring any manual intervention.
Conclusion
With its robust notification management and configuration capabilities, Banjo PA offers a flexible, multi-channel approach to healthcare communication. From dynamic, customizable templates to automated workflows that reduce manual effort, Banjo PA is designed to streamline and enhance the notification process. Whether it's through fax, email, phone, or mail, BanjoPA ensures that important information reaches the right people efficiently and securely.
Ready to enhance your notification management? Contact us today to learn more about how Banjo PA can help your health plan achieve greater efficiency and better communication outcomes.
