Managing the complexity of healthcare data requires robust tools tailored to each organization’s unique needs. Banjo Health's queue and workflow management system offers a fully customizable experience, giving organizations the flexibility to manage cases based on a variety of attributes such as patient plans, drug types, priority levels, and lines of business (LOB).
Endless Customization Options
At Banjo Health, we understand that no two healthcare providers are alike. That’s why we work closely with your team to build the best custom queue structure that fits your operations. There are no limits to the number of queues or queue names you can create. Whether you need to allocate cases by formulary tiers, lines of business, or even drug specialties, Banjo’s system ensures cases are routed accurately and efficiently.
For example:
- Client 1 structures their queues by LOB to align with their resource allocation. This allows Medicare cases to flow through a dedicated queue from intake to pharmacist review to final notification.
- Client 2 organizes queues by formulary tiers, ensuring high-cost specialty drugs receive focused attention while streamlining the handling of more common requests.
- Client 3 has a complex setup, using a combination of LOB-based queues and high-priority queues for urgent cases, while also maintaining dedicated queues for high-cost drugs, pending RFI responses, and cases that require external review.
Automated and Manual Queue Routing
Banjo’s platform offers the flexibility to automate queue routing, allowing cases to seamlessly move through the workflow without manual intervention. Users can choose to set up rules that automatically move cases to the appropriate queue based on predefined conditions or manage routing manually. This hybrid approach ensures that your team’s workflow is optimized for efficiency and accuracy.
Full Transparency and Task Management
Our intuitive interface provides complete transparency into your workflow. You’ll be able to see exactly who is working on each case within each queue, ensuring no case is left unattended. Each user can also view the cases assigned to them, with personalized task management features that help keep the day organized and on track.
Why Choose Banjo Health?
With a queue system built to adapt to your unique business needs, Banjo Health helps you focus on what matters most: delivering timely, efficient care. Our queue management tool simplifies complex workflows and ensures your team can handle high-priority and high-cost cases with ease.
Ready to transform your case management process? Book a demo today to see how Banjo Health can help your organization streamline operations and achieve better outcomes for your clients.
